Computer Support Specialist
Ongoing Admission Beginning July 11, 2022
Students will learn both theory and practical skills in Computer Support. The ITF+ portion of the course covers knowledge such as: IT concepts & terminology, Windows operating systems, infrastructure, software troubleshooting, applications & software, networking, software development, hardware & network troubleshooting, database fundamentals and security. The A+ portion builds on the concepts above, using this knowledge and more to: Demonstrate baseline security skills for IT support professionals, configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS, administer client-based as well as cloud-based (SaaS) software, troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting, Support basic IT infrastructure and networking, Configure and support PC, mobile and IoT device hardware, implement basic data backup and recovery methods and apply data storage and management best practices security.