Jenzabar University

First Class Customer Service (CCS 445)

Term: 2011-2012 Fall Semester

Faculty

Nancy BradburyShow MyInfo popup for Nancy Bradbury

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Susan H deGrandpreShow MyInfo popup for Susan H deGrandpre

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Schedule

Tue, 9:00 AM - 12:00 PM (10/4/2011 - 10/25/2011) Location: CMCC KIRK 107

Description

Students must pay for this class in full when registering; there are no payment plans and federal financial aid cannot be used for non-credit classes.

A seat will be reserved for three (3) business days to allow payment to be made.

After three (3) business days the reservation will be cancelled and the registration process will have to be completed to enroll again after cancellation.

Course Description:
October is ?Customer Service Month.? This four-part series celebrates the importance of customer service and will help you and your customer service team refresh, recharge and reconnect to your commitment to first class customer care.

Session One: Give ?Em the Pickle
The customer is the boss. PICKLES are those special or extra things you do to make "the boss" happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they're looking for rather than pointing... or maybe it's simply calling them by name. The trick is figurin